Returns

You can return items for a change of mind within 30 daysof them being shipped, as long as they're unopened and still sealed in their original packaging.

You pay the postage to send them back. We suggest a tracked service. We refund the items; the shipping you paid on the order isn't refunded.

A restocking fee of 10% of the item's priceis taken off change-of-mind refunds. The return form shows the exact amount before you send your request. There's never a restocking fee on faulty, damaged or wrong items.

Opened items, and items personalised or engraved for you, can't be returned for a change of mind.

If something arrives faulty or damaged, stops working as it should, or isn't what you ordered, tell us, whether or not you've opened it and even after the change-of-mind window. We cover the return postage and refund the shipping you paid on the order. If we got a personalised item wrong, that's covered too; text you typed and approved isn't a fault.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Open the order under Your orders (you'll need to sign in) and press Request a return. It appears once the items have shipped.
2. Choose the items and the reason. For a faulty, damaged or wrong item, describe the problem and add a photo or two.
3. We'll email you. If we need the items back, the email says where to send them; put a note inside with your order number.

We refund to the card you paid with once the items are back with us, or as soon as we've approved the return if you don't need to send them back. Refunds usually appear within 5 to 10 business days, depending on your bank. Every price includes GST, and so does every refund.